We were there to convince customers that were renting cars that they had no insurance." She also claimed she was trained to push people to buy Budget’s insurance coverage - using a memorized script - even when they were covered by their credit card or other insurance. Submit your story ideas to Kathy Tomlinson at Go Public We want to hear from people across the country with stories they want to make public.We tell your stories and hold the powers that be accountable.Go Public is an investigative news segment on CBC-TV, radio and the web.She worked at the Budget counter at the Abbotsford airport, and also spoke on condition she would not be named. "If there was a scratch on the car, we charged their credit card immediately … and that scratch would never even be fixed," said another former employee. And then the manager charged them, just charged them." Some repairs not done "The other asked for the manager to come out and take a look. But from our standards, they should not charge them, honestly," he said. The other found out there was a tire cut. "I remember one time there was a senior couple. He said staff members were told to inspect vehicles from top to bottom, even after customers were gone, and report any damage to managers no matter how minuscule. "All of the inspectors have to look at the windshield first." They can make more money from the windshield," he said. the small charges, they make them big charges. He agreed to speak to CBC News only if he was not identified. "They did it on purpose - charging the customer like way too much," said a former lot attendant, who worked at Budget’s Vancouver airport location for a year, checking cars for damage. Now, what are you waiting for? Find the perfect car for rent for your road trip today! Don't forget to check the reviews, if the car was clean and the rental location offered a great service at pick up and when returning the car, too! If you want to know more, our customer service is always there to help.Three former Budget Rent a Car employees have contacted Go Public to allege the Vancouver-area operation systematically and intentionally rips off customers, by grossly overcharging for minor repairs that sometimes aren’t even done.
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